Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home-page and at every point where personally identifiable information may be requested.  Plants Alive may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with nay changes.  This policy is effective from 31 May 2012.

The Information We Collect:

This notice applies to all information collected or submitted on the www.plantsalive.co.uk web-site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number 
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our web-site if you would like to receive updates on our new products. Information you submit on our web-site will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our web-site.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.  

Remarketing

Our Commitment To Data Security:

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web-site from those we actually know are under 13, and no part of our web-site is structured to attract anyone under 13.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify pages which are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  we only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or anyh information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website. 

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by the privacy statement.  You should exercise caution and look at the privacy statement application to the website in question. 

Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• When you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used bny anybody for direct marketing purposes.
• if you have previouslty agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or email us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on my account in the above menu. We use this procedure to better safeguard your information.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please send us an email at [email protected]